Frequently Asked Questions (FAQ)

📦 Shipping Times

- Italy & EU: 10–20 business days

- International: 15–30 business days

As soon as your order ships, we’ll send you an email with your tracking number so you can follow it all the way. Delivery times are estimates and may vary depending on your location and product availability  but sometimes it might even arrive sooner!

💳 Payment Options
We make checkout easy! Pay with PayPal, Bank Transfer, Visa, Mastercard, Maestro, Amex, Klarna (3 or 4 interest-free installments), Apple Pay, Google Pay, or UnionPay.

🔁 Returns & Refunds
Not happy with your purchase? You have 14 days to request a return. Products must be unused, in perfect condition, and in their original packaging.
Just email us at brilliantshop10@outlook.it, and we’ll guide you through the process.

📩 Need Help?
Questions? We’re here for you! Email brilliantshop10@outlook.it, and we’ll get back to you as quickly as possible.

🌍 Where We Ship
We deliver to Italy, across Europe, and many international destinations. Shipping costs are calculated at checkout.