Policies
💁♀️ Return Policy
We accept returns within 14 days of receiving your order, only if the product is defective, damaged, or incorrect.
Products must be intact, unused, and in their original packaging (if needed for inspection).
To start a return, just email us at brilliantshop10@outlook.it with your order number and photos or videos showing the issue.
We’ll guide you through the process, and once verified, we’ll issue a refund or replacement.
Return shipping costs are the customer’s responsibility, unless the product is defective or wrong.
Refunds are processed within 7–10 business days after we receive and check your return, using the same payment method you used to buy it.
🚚 Shipping Policy
All products are shipped directly from our suppliers.
Estimated delivery times:
- Italy & EU: 10–20 business days
- International: 15–30 business days
Shipping is free for all orders.
Once your order is on its way, you’ll get an email with a tracking number so you can follow it every step of the way.
Delivery times are estimates and may vary depending on stock and destination sometimes your order may even arrive sooner!