Shipping and Returns

🚚 Shipping

We deliver our products across Italy, the European Union, and worldwide  always with free shipping!

Estimated delivery times:

- 🇮🇹 Italy & EU: 10–20 business days

- 🌍 International: 15–30 business days

Once your order is on its way, you’ll receive an email with a tracking number so you can follow your shipment every step of the way.

📌 Please note: delivery times are estimates and may vary depending on product availability and destination.

🔁 Returns

We want you to be happy with your purchase! Returns are accepted within 14 days of delivery in the following cases:

- The product is defective or damaged

- You received the wrong item

To start a return, simply email us at:
📧 brilliantshop10@outlook.it

Include:

- Your order number

- Photos or videos showing the issue

📌 Important:

- Return shipping costs are the customer’s responsibility, unless otherwise stated

- In some cases, you may not need to return the product physically

For full details, please see our Returns & Refunds Policy.